Shipping, Delivery, and Carrier Issues

Carrier Responsibility and Risk Transfer

• All orders are shipped via third-party carriers.
• Responsibility for the shipment transfers to the buyer once the package is accepted by the carrier and tracking information is issued.
• Delivery times provided at checkout are estimates, not guarantees, and are subject to carrier performance, weather, customs, and operational delays beyond our control.

Express and Time-Specific Shipping Delays

• Express, overnight, or day-specific shipping services are offered in good faith based on carrier commitments.
• We are not responsible for delays caused by the carrier once the shipment has been tendered and scanned into the carrier’s system.
• Shipping fees are non-refundable, even if an express or guaranteed service is delayed or not met by the carrier.
• Any delivery guarantees, credits, or refunds related to shipping speed are governed solely by the carrier’s policies and must be pursued through the carrier directly.

Delayed Shipments

A shipment may be considered delayed when:

• Tracking shows prolonged inactivity, or
• Delivery exceeds the carrier’s estimated timeframe

In such cases:

• We will assist the buyer by contacting the carrier and initiating a trace where appropriate.
• Delays alone do not constitute grounds for cancellation or refund.

Lost Shipments

• A shipment is considered lost only after the carrier formally confirms loss or closes a trace as unresolved.
• Until such confirmation is received, the shipment is considered in transit, even if delayed.
• Refunds or replacements are not issued based solely on tracking inactivity or estimated delivery overruns.

If a shipment is officially declared lost by the carrier:

• We will pursue a carrier claim where applicable.
• Any refund consideration is subject to carrier claim approval and recovery outcomes.
• Refunds, if issued, may be delayed until the claim process is complete.

Refunded Shipments That Are Subsequently Delivered

If a shipment is refunded due to confirmed loss and later delivers:

• The buyer must notify us immediately upon receipt.
• The buyer must either:
  • Return the item at their expense, or
  • Repurchase the item at the original transaction price

Failure to cooperate in returning or repurchasing an item delivered after refund may be treated as unjust enrichmentand escalated accordingly.

Misdelivery, Theft, or Incorrect Address

• Buyers are responsible for providing a complete and accurate shipping address.
• We are not responsible for:
  • Packages marked as delivered by the carrier
  • Theft after delivery
  • Delivery to incorrect addresses provided by the buyer
• Buyers are encouraged to use secure delivery locations and carrier hold options when available.

Damaged Shipments

• Any damage must be reported within 24 hours of delivery, with clear photo documentation of:
  • External packaging
  • Internal packaging
  • The item itself
• Claims submitted outside this window may not be eligible for carrier review or resolution.