Policies
Frequently Asked Questions
Q: What is your return policy?
For full-priced items, we accept returns within 7 days of confirmed delivery.
- Buyer is responsible for all return shipping costs.
- Original shipping charges are non-refundable.
- The customer is responsible for any customs duties, VAT, taxes, brokerage fees, or import charges applied to the return shipment, regardless of carrier. These amounts will be deducted from the refund if billed to us.
- Returned items must be in the same condition, unworn, unaltered, and with any accompanying accessories included.
- Refund options: full refund or store credit.
All items marked as promotion, sale, clearance, discounted, or purchased with any promotional code are final saleand are not eligible for return or exchange.
If a shipment arrives lost, stolen, or damaged, we will work with you and the carrier to pursue a resolution. Final decisions are subject to carrier claims policies.
Q: What if the item doesn’t fit me?
We are happy to provide exact measurements upon request.
Sizing can vary significantly by designer, model, and production year.
We strongly recommend comparing our measurements with a similar item you already own.
Q: Are all items authentic?
Yes. Every item is inspected and authenticated prior to listing.
We specialize exclusively in luxury menswear and stand behind the authenticity of every product we sell.
If an authenticity concern is raised, the buyer must notify us within 48 hours of delivery and provide detailed documentation and photo evidence. Unsupported claims will not be considered.
Q: Where do you source your garments?
We work with a network of private clients, consignors, collectors, and trusted suppliers who entrust us to place their items with new owners.
Q: How long will delivery take?
Orders are typically shipped within 3 business days.
Domestic U.S. delivery is usually 3–5 business days, depending on the carrier.
International delivery times vary by destination and local customs processing.
The buyer is responsible for all customs duties, taxes, VAT, and import fees on international shipments.
Condition Guide
We carefully inspect each item prior to listing. Each piece is categorized according to the following scale:
Pristine:
No signs of wear; may include original tags.
Excellent:
Unused, but without tags; boxes or dust bags may not be included.
Very Good:
Minor signs of gentle wear. Shoes may show light scuffing on soles or insoles.
Outerwear may have minimal scratches or interior wear.
Knitwear may show very minor pilling.
Good:
Moderate wear. Shoes may show visible scuffing on soles, heels, or insoles.
Accessories may have worn corners, moderate scratches, or interior wear.
Knitwear may show pilling or light wrinkles.
Fair:
Heavily worn, with possible snags, stains, holes, tears, or other material wear.
Please review photos and descriptions carefully.
If an item includes original tags, boxes, dust bags, or authenticity cards, they will be specified in the product description.
Additional Terms
- The Cashmere Collection Inc. is not affiliated with, endorsed by, or sponsored by any of the brands sold on this website.
- All trademarks are the property of their respective owners and are used strictly for descriptive purposes.
- By placing an order, the customer agrees to all terms outlined on this page.
- We reserve the right to refuse any return that does not meet our stated requirements.
- Condition assessments are subjective but made in good faith based on industry standards.
- International customers accept that customs processing times and charges are outside our control.