Policies

Before You Purchase

Please review the following carefully prior to placing an order.

  • All sales are final, and returns are not accepted under any circumstances.
  • All items are pre-owned unless explicitly stated otherwise. Minor signs of wear consistent with the stated condition category may be present.
  • Condition descriptions and photographs form part of the item’s disclosure. Buyers are responsible for reviewing all listing details prior to purchase.
  • We encourage buyers to request exact measurements, additional photos, or clarifications before ordering.
  • Fit, preference, or change of mind are not considered defects.
  • Colors and textures may appear slightly different depending on screen, lighting, and monitor settings.
  • International buyers should be aware that customs duties, VAT, brokerage fees, and import taxes are assessed by the destination country and are the buyer’s responsibility.
  • Delivery timelines are estimates and subject to carrier performance and customs processing.

Placing an order confirms acceptance of all product descriptions, condition disclosures, and site policies.

Frequently Asked Questions

Where do you ship from?

We ship all orders from Boston, Massachusetts (USA). 

What if the item does not fit?

We are happy to provide exact garment measurements upon request prior to purchase.
Sizing varies significantly by designer, model, fabric, and production year.

We strongly recommend comparing our measurements to a similar item you already own.
Fit issues are not defects and do not qualify for exceptions to our return or final sale policies.

Are all items authentic?

Yes. Every item is professionally inspected and authenticated prior to listing.
We specialize exclusively in luxury menswear and stand behind the authenticity of every product we sell.

If an authenticity concern is raised, the buyer must notify us within 48 hours of delivery and provide clear photographic evidence and supporting detail.
Claims submitted outside this window or without documentation will not be considered.

Where do you source your garments?

We source items through a curated network of private clients, consignors, collectors, and trusted industry partners.
All items are evaluated for authenticity, condition, and accuracy prior to listing.

How long will delivery take?

Orders are typically shipped within 3 business days.

  • Domestic U.S. delivery generally takes 3–5 business days, depending on the carrier and service selected.
  • International delivery times vary by destination and customs clearance.

International buyers are responsible for all customs duties, taxes, VAT, and import fees assessed by the destination country.

Delivery timelines are estimates and not guarantees.

What happens if my shipment is delayed or lost?

Once an order is accepted by the carrier and tracking is issued, delivery timelines and outcomes are governed by the carrier.
While we will assist with carrier inquiries when appropriate, delays do not qualify for cancellations or refunds.

Please review our Shipping, Delivery, and Carrier Issues policy for full details.

Do you accept returns?

No. All sales are final. 

Return Policy

All items are FINAL SALE. 

  • All products sold by The Cashmere Collection are final sale. By placing an order, the customer acknowledges and agrees that all purchases are non-returnable, non-refundable, and non-exchangeable once completed. We do not accept returns, issue refunds, offer store credit, or permit cancellations for any reason, including but not limited to change of mind, issues of fit, personal preference, delayed delivery, or claims that an item did not meet subjective expectations. Customers are responsible for reviewing all item descriptions, measurements, photos, and condition details carefully before purchasing. By completing a transaction, the customer confirms that they have read and accepted these terms in full. Nothing in this policy is intended to limit any rights that cannot be waived under applicable law.

Lost or Damaged Shipments

  • If a shipment arrives lost, stolen, or damaged, we will work with the carrier and the customer to pursue a resolution.
  • Final determinations are subject to carrier claim outcomes and policies.
  • We are not responsible for delays, loss, or damage once a shipment is in carrier custody.

Shipping, Delivery, and Carrier Issues

Carrier Responsibility and Risk Transfer

  • All orders are shipped via third-party carriers.
  • Responsibility for the shipment transfers to the buyer once the package is accepted by the carrier and tracking information is issued.
  • Delivery times provided at checkout are estimates, not guarantees, and are subject to carrier performance, weather, customs, and operational delays beyond our control.

Express and Time-Specific Shipping Delays

  • Express, overnight, or day-specific shipping services are offered in good faith based on carrier commitments.
  • We are not responsible for delays caused by the carrier once the shipment has been tendered and scanned into the carrier’s system.
  • Shipping fees are non-refundable, even if an express or guaranteed service is delayed or not met by the carrier.
  • Any delivery guarantees, credits, or refunds related to shipping speed are governed solely by the carrier’s policies and must be pursued through the carrier directly.

Delayed Shipments

A shipment may be considered delayed when:

  • Tracking shows prolonged inactivity, or
  • Delivery exceeds the carrier’s estimated timeframe

In such cases:

  • We will assist the buyer by contacting the carrier and initiating a trace where appropriate.
  • Delays alone do not constitute grounds for cancellation or refund.

Lost Shipments

  • A shipment is considered lost only after the carrier formally confirms loss or closes a trace as unresolved.
  • Until such confirmation is received, the shipment is considered in transit, even if delayed.
  • Refunds or replacements are not issued based solely on tracking inactivity or estimated delivery overruns.

If a shipment is officially declared lost by the carrier:

  • We will pursue a carrier claim where applicable.
  • Any refund consideration is subject to carrier claim approval and recovery outcomes.
  • Refunds, if issued, may be delayed until the claim process is complete.

Refunded Shipments That Are Subsequently Delivered

If a shipment is refunded due to confirmed loss and later delivers:

  • The buyer must notify us immediately upon receipt.
  • The buyer must either:
    • Return the item at their expense, or
    • Repurchase the item at the original transaction price

Failure to cooperate in returning or repurchasing an item delivered after refund may be treated as unjust enrichment and escalated accordingly.

Misdelivery, Theft, or Incorrect Address

  • Buyers are responsible for providing a complete and accurate shipping address.
  • We are not responsible for:
    • Packages marked as delivered by the carrier
    • Theft after delivery
    • Delivery to incorrect addresses provided by the buyer
  • Buyers are encouraged to use secure delivery locations and carrier hold options when available.

Damaged Shipments

  • Any damage must be reported within 24 hours of delivery, with clear photo documentation of:
    • External packaging
    • Internal packaging
    • The item itself
  • Claims submitted outside this window may not be eligible for carrier review or resolution.

Chargebacks and Payment Disputes

  • Buyers are encouraged to contact us before initiating any chargeback so that we may attempt to resolve the issue directly.
  • Filing a chargeback while an order, return, or carrier claim is actively under review may result in:
    • Immediate suspension of support for the dispute
    • Cancellation of any pending refund or resolution process

Chargeback Consequences

  • All chargebacks are formally contested with:
    • Tracking confirmation
    • Delivery scans
    • Carrier correspondence
    • Pre-shipment condition documentation
    • Customer communication history
  • Buyers who file chargebacks may be restricted from future purchases at our discretion.

Fraudulent or Bad-Faith Chargebacks

  • Chargebacks filed for reasons including, but not limited to:
    • Carrier delays
    • Buyer remorse
    • Fit or sizing issues
    • Claims contradicted by carrier confirmation
  • may be treated as bad-faith disputes.
  • We reserve the right to:
    • Deny future service
    • Retain the item until the dispute is resolved
    • Escalate the matter through appropriate channels including legal action.

Final Notes:

  • Carrier determinations are binding for shipping-related claims.
  • Refunds are not automatic and are evaluated on a case-by-case basis.
  • By placing an order, the buyer agrees to all shipping, delivery, and dispute policies outlined above.

Condition Guide

We carefully inspect each item prior to listing. Each piece is categorized according to the following scale:

New with Tags:
No signs of wear or use and includes original tags.

Excellent:
Unused, but without tags; boxes or dust bags may not be included.

Very Good:
Minor signs of gentle wear. Shoes may show light scuffing on soles or insoles.
Outerwear may have minimal scratches or interior wear.
Knitwear may show very minor pilling.

Good:
Moderate wear. Shoes may show visible scuffing on soles, heels, or insoles.
Accessories may have worn corners, moderate scratches, or interior wear.
Knitwear may show pilling or light wrinkles.

Fair:
Heavily worn, with possible snags, stains, holes, tears, or other material wear.
Please review photos and descriptions carefully.

If an item includes original tags, boxes, dust bags, or authenticity cards, they will be specified in the product description.

Additional Terms

  • The Cashmere Collection Inc. is not affiliated with, endorsed by, or sponsored by any of the brands sold on this website.
  • All trademarks are the property of their respective owners and are used strictly for descriptive purposes.
  • By placing an order, the customer agrees to all terms outlined on this page.
  • We reserve the right to refuse any return that does not meet our stated requirements.
  • Condition assessments are subjective but made in good faith based on industry standards.
  • International customers accept that customs processing times and charges are outside our control.
  • We may limit or revoke purchasing privileges for accounts associated with repeated disputes or returns.
  • Any attempt to retain merchandise after a refund has been issued may be pursued as an unpaid balance.